COVID-19 measures Van der Valk Golfhotel Serrahn
As a family business, Van der Valk gives the highest priority to the health, safety and well-being of our guests and employees and takes appropriate measures.
We naturally hope that this will help prevent further spread of the Corona virus. Our family business has been an important meeting place in our society for many decades. Many social networks are established within our branches and are maintained there.
The operators of hotels, holiday homes, camping sites, caravan parks and comparable offers, such as home sharing, are prohibited from accommodating persons for tourist purposes. The generally mentioned measures apply until April 19, 2020.
Dear guests, we are aware that the state of mutual trust is preceded by a considerable degree of transparency and authenticity. We therefore take the initiative at this point and actively familiarize you with our travel guidelines and the temporarily adjusted closing and opening times in times of the Corona crisis.
Travel guidelines for guests with direct bookings (via the hotel's website, by telephone reservation or email) until April 19, 2020:
- Guests with a stay in the above mentioned period: if you have booked your hotel booking before March 16, 2020, you will benefit from the option to rebook until the end 2020.
- Guests with a stay in the above mentioned period with a non-refundable rate or who have already made a prepayment: you can receive a voucher in the amount of the deposit made in addition to the choice of a rebooking.
- Guests who made a booking in the above mentioned period and have a ‘Holiday for two’-voucher: you can use the voucher for a new booking until December 19th, 2020.
Our call center is currently overloaded and we request that you contact us by email via: serrahn@vandervalk.de.
Due to the by COVID-19 limited travel options, we have discontinued the operation of the hotel as well as the gastronomic offer of Van der Valk Golfhotel Serrahn until April 19, 2020.
More information from the state government of Mecklenburg-Western Pomerania is available here: https://www.regierung-mv.de/Landesregierung/wm/Aktuelles--Blickpunkte/Wichtige-Informationen-zum-Corona%E2%80%93Virus
We trust that we as a society will do whatever it takes to bring this situation to a halt and we will remain strong and resilient in the subsequent recovery. Stay healthy and we look forward to welcoming you again in our Van der Valk hotels.
For the most frequently asked questions and answers, we would like to refer you to the Robert Koch-Institut.
With hospitable regards,
The Van der Valk family & team
Version: March 20, 2020
